Dogtra iQ No Bark Collar User Manual download pdf (Page 8)

Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer

must be addressed to the dealer directly. If the products purchased from an authorized dealer are

after 30 days from the date of purchase, please send the units to iQ Pet for service and repair.

iQ Pet DOES NOT cover the cost of repairs and replacements due to misuse by the owner or dog,

improper maintenance, and/or lost units. Any water damage on the Water Resistant Handheld

Transmitters will not be covered. All replacement costs for either the handheld transmitter or

receiver/collar will be the owner’s responsibility.

The warranty is void if the unit has been altered or an unauthorized person has damaged the unit

while attempting repair work.

The removal of serial numbers from any iQ Pet products will void the warranty.

iQ Pet reserves the right to retain and discard any parts or accessories that have been found

damaged upon replacement and repair.

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If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in the Owner’s Manual

and call customer service at 1-888-811-9111, for technical support, before sending it to iQ Pet for

Service.

The cost of shipping products under warranty back to iQ Pet is the customer’s responsibility. iQ

Pet is not responsible for units damaged or lost in transition to iQ Pet. iQ Pet is not responsible for

loss of training time or inconvenience while the unit is in for repair work. iQ Pet does not provide

loaner units or any form of compensation during the repair period.

A copy of the sales receipt showing the purchase date may be required before warranty work is

initiated.

Please include a brief explanation outlining the problem and include your name, address,

city/state/zip code, daytime phone number, evening phone number, and email address. Or you can

visit our website at www.iqpetcollar.com for a service request form. If the repair costs are not

covered under warranty, we will call you for payment information and authorization. For any

questions concerning your iQ Pet products, call us toll free at 1-888-811-9111, M-F 8:30AM -

4:00PM, Pacific Standard Time, or email us at [email protected] for specific repair

inquiries.

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iQ Pet / Repairs

22912 Lockness Avenue,

Torrance, CA 90501

U.S.A.

- 7 -

22912 Lockness Avenue, Torrance, CA 90501 U.S.A.

Tel: 310-534-0101 / Fax: 310-534-9111

Toll free: 1-888-811-9111 / Email: info@iqpetcollar.com

Website: www.iqpetcollar.com

by Dogtra Company

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Dogtra iQ No Bark Collar User Manual Page 8