Dogtra iQ Remote Trainer User Manual download pdf (Page 13)

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Troubleshooting Guide

1. My dog is not reacting to the collar.

- Make sure the receiver is turned on. Place

the two red dots together to activate the

receiver.

- Be sure the collar strap is tight enough so

both contact points are touching the dog’s

skin.

- The contact points may be too short for

your dog’s thick or long coat. To place

an order for longer contact points, please

call 1-888-811-9111. If you are already

using longer contact points, you might

need to trim down the hair on the dog’s

neck, so both contact points are touching

the skin.

- The intensity level may be too low

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stimulation until the dog responds

usually by neck movement, head

shaking, looking over his shoulder, etc.

(response may be very subtle so pay

attention.)

2. The LED indicator light comes on, but

I do not feel any stimulation.

- Your tolerance may be higher than your

dog’s. You may need to try the unit on

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Troubleshooting Guide

Maintenance

Basic maintenance

Be sure the rubber plugs are always

secured when the collar is in use. After

each session, carefully inspect your unit

for any missing parts or casing damage.

Broken casing on the receiver may affect

the waterproof guarantee of the unit. Rinse

the receiver after each session and clean off

any dirt or debris.

Storage maintenance

Your unit should be fully charged before

extended storage. During storage, the unit

should be charged every one month, and

once before the first use. When traveling,

try to store your units in room or slightly

warmer temperatures. Do not transport the

unit exposed in extreme climates.

Troubleshooting

If you suspect your unit is malfunctioning

please refer to the “Troubleshooting Guide”

before sending your unit in for service.

If you have any questions or concerns,

you may direct your inquiries to info@

iqpetcollar.com or call 1-888-811-9111.

Maintenance

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