Dogtra 1500 NCP Owner's Manual download pdf (Page 24)

23

Troubleshooting Guide

1. My dog is not reacting to the collar.

- Make sure the receiver is turned on. Place

the two red dots together to activate the

receiver.

- Be sure the collar strap is tight enough so

both contact points are touching the dog’s

skin.

- The contact points may be too short for

your dog’s thick or long coat. To place

an order for longer contact points, please

call 1-888-811-9111. If you are already

using longer contact points, you might

need to trim down the hair on the dog’s

neck, so both contact points are touching

the skin.

- The intensity level may be too low

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stimulation until the dog responds

usually by neck movement, head

shaking, looking over his shoulder, etc.

(response may be very subtle so pay

attention.)

2. The LED indicator light comes on, but

I do not feel any stimulation.

- Your tolerance may be higher than your

dog’s. You may need to try the unit on

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Troubleshooting Guide

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