Dogtra YS300 User Manual download pdf (Page 12)

WARRANTY AND REPAIR

1-Year Comprehensive Warranty

Dogtra Company provides the original purchaser with a 1-YEAR WARRANTY

for the iQ Series, EF 3000 Gold, RR Deluxe, YS300, and YS500. The warranty

begins from the date of purchase. For the first year, coverage is for Parts, Labor,

and Accessories.

After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees

incurred are the customer’s responsibility. Labor fees will be variable

depending on the extent of the work required.

To Qualify for the Dogtra Warranty

All products must be registered and/or a proof of purchase is required to initiate

repair work under warranty. To register your Dogtra product, log onto our

website at www.dogtra.com, click on the warranty registration link, and fill out

the required information. Registration must be completed within 30 days of

purchase. If you do not have access to a computer, you can call our toll free

number at 1-888-811-9111, and one of our customer service representatives will

30 days of purchase, we will accept all products for repair with a proof of

purchase. We strongly recommend keeping the original receipt. If your product

is not registered and a proof of purchase is not available at the time of service,

Dogtra will estimate the age of the unit by the serial number. Serial number

estimates can differ from the actual purchase date. A serial number estimate is

the only method of determining an approximate date of purchase without

product registration or a proof of purchase.

Not Covered Under Warranty

Dogtra DOES NOT offer warranty for products that have been bought

secondhand or as a resold product.

Dogtra DOES NOT replace defective units or provide refunds for products

purchased from us after 30 days from the date of purchase.

Dogtra DOES NOT cover the cost of shipping outside of the Continental United

States.

Issues of replacement and refunds on units purchased less than 30 days from an

authorized dealer must be addressed to the dealer directly. If the products

purchased from an authorized dealer are after 30 days from the date of purchase,

please send the units to Dogtra for service and repair.

Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by

the owner or dog, improper maintenance, and/or lost units. Any water damage

on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP series,

WARRANTY AND REPAIR

The diagrams and representations in the manual may differ slightly from the

actual product depending on the model type.

1400NCP Series, 1500NCP Series, and iQ, and the Water Resistant Receivers

of the RRS, RRD, and RR Deluxe, will not be covered. All replacement costs

for either the transmitter or receiver will be the owner’s responsibility.

The warranty is void if the unit has been altered or an unauthorized person has

damaged the unit while attempting repair work.

Battery replacement by the customer during the first year of the 1-Year

Comprehensive Warranty is not recommended. If the customer chooses to

replace the batteries, any damage to the unit during the change-out by the

owner will void the warranty.

The removal of serial numbers from any Dogtra prodcuts will void the

warranty.

Dogtra reserves the right to retain and discard any parts or accessories that have

been found damaged upon replacement and repair.

Procedure for Repair Work

If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in

the Owner’s Manual and call customer service at 1-888-811-9111, for technical

support, before sending it to Dogtra for Service.

The cost of shipping products under warranty back to Dogtra is the customer’s

responsibility. Dogtra is not responsible for units damaged or lost in transition

to Dogtra. Dogtra is not responsible for loss of training time or inconvenience

while the unit is in for repair work. Dogtra does not provide loaner units or any

form of compensation during the repair period.

A copy of the sales receipt showing the purchase date may be required before

warranty work is initiated.

Please include a brief explanation outlining the problem and include your name,

address, city/state/zip code, daytime phone number, evening phone number, and

email address. Or you can visit our website at www.dogtra.com for a service

request form. If the repair costs are not covered under warranty, we will call

you for payment information and authorization. For any questions concerning

your Dogtra products, call us toll free at 1-888-811-9111, M-F 8:30AM -

4:00PM, Pacific Standard Time, or email us at [email protected] for specific

repair inquiries.

A self-addressed stamped envelope should be sent to :

Dogtra Company / Repairs

22912 Lockness Avenue

Torrance, CA 90501

U.S.A.

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Dogtra YS300 User Manual Page 12

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