Dogtra RR Deluxe Owner's Manual Page 16

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BASIC MAINTENANCE
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BASIC MAINTENANCE
Be sure that the rubber charging plugs are
always secured when the collar is in use. If your
plugs break or are ripped, please contact
Customer Service at [email protected] or
(888) 811-9111 to obtain replacements.
After each session, carefully inspect your
unit for any missing parts, or casing damage.
Broken casings on either the receiver or
transmitter may affect the waterproof guarantee
of the unit. The transmitter antenna should be
secured and tight for optimum performance.
Rinse the unit after each session and clean off
any dirt or debris.
Storage Maintenance
Your unit should be fully charged for 10
hours before extended storage. During storage,
the unit should be charged every 3 months for
10 hours, and once before the first use.
When traveling, try to store your units in
room or slightly warmer temperatures, do not
transport the unit exposed in extreme climates.
Troubleshooting:
If you have any questions or concerns, you
may direct your inquiries to [email protected] or
call (888) 811-9111.
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WARRANTY AND REPAIR INFORMATION
1-Year Comprehensive Warranty
Dogtra Company provides the original purchaser with a 1-
YEARWARRANTY for the iQ Series, EF3000Gold, RRDeluxe, YS300,
and YS500. The warranty begins from the date of purchase. For the first
year, coverage is for Parts, Labor, and Accessories.
After the first year, the cost of Parts, Accessories, Labor fees, and
Shipping fees incurred are thecustomer’s responsibility. Labor fees will be
variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to
initiate repair work under warranty. To register your Dogtra product, log
onto our website at www.dogtra.com, click on the warranty registration
link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you
can call our toll free number at 1-888-811-9111, and one of our customer
service representatives will register the product for you. If you were
unable to register your product within 30 days of purchase, we will accept
all products for repair with a proof of purchase. We strongly recommend
keeping the original receipt. If your product is not registered and a proof
of purchase is not available at the time of service, Dogtra will estimate the
age of the unit by the serial number. Serial number estimates can differ
from the actual purchase date. A serial number estimate is the only method
of determining an approximate date of purchase without product
registration or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought
secondhand or as a resold product.
WARRANTY AND REPAIR INFORMATION
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