Dogtra 1500 NCP Owner's Manual download pdf (Page 19)

34

TROUBLESHOOTING GUIDE

1. My dog is not reacting to the collar.

- Make sure the receiver is turned on. Place

the two red dots together to activate the

receiver. Push the blue button on the

transmitter until it illuminates to activate the

transmitter.

- Be sure the collar strap is tight enough so

both contact points are touching the dog’s

skin.

- The contact points may be too short for the

dog. To place an order for longer contacts

appropriate for your dog, please call

(888) 811-9111.

If you are already using the longest contact

point available, you might need to trim

down the hair on the dog’s neck so both

contact points are touching the dog’s skin.

- The intensity level may be too low for your

dog. Keep increasing the stimulation until

the dog responds usually by neck

movement, head shaking, looking over his

shoulder, etc. (response may be very subtle

so pay attention.)

TROUBLESHOOTING GUIDE

35

TROUBLESHOOTING GUIDE

2. The LED indicator light comes on, but I do

not feel any stimulation.

- Your tolerance may be higher than your

dog’s. You may need to try the unit on your

fingertips where sensitivity is higher and/or

increase the stimulation level. Be sure both

contact points are touching both of your

fingertips.

- The battery may be low, check the LED

light for battery life.

- If you have a full charge, and you have done

all of the above, your unit may need to be

serviced. Please contact Customer Service

at [email protected] or (888) 811-9111.

3. The transmitter has no range, or stimulation

is less when the dog is farther away.

- The antenna(s) may be damaged. To order

parts, please contact Customer Service at

(888) 811-9111.

- The range indicated on the unit’s box is for

flat terrain. Heavy brush, trees, hills or

moisture will affect the range of your unit.

For best range, hold the transmitter

vertically above your head, and/or try

moving to higher ground.

- Any electrical conductors will affect the

range, such as cars, chain-link dog runs,

metal buildings, and radio towers. For best

results, operate away from these structures.

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