Dogtra 1500 NCP Owner's Manual download pdf (Page 21)

WARRANTY AND REPAIR INFORMATION

from the actual purchase date. A serial number estimate is the only method of

determining an approximate date of purchase without product registration or a

proof of purchase.

Not Covered Under Warranty

Dogtra DOES NOT offer warranty for products that have been bought

secondhand or as a resold product.

Dogtra DOES NOT replace defective units or provide refunds for products

purchased from us after 30 days from the date of purchase.

Dogtra DOES NOT cover the cost of shipping outside of the Continental

United States.

Issues of replacement and refunds on units purchased less than 30 days from

an authorized dealer must be addressed to the dealer directly. If the products

purchased from an authorized dealer are after 30 days from the date of

purchase, please send the units to Dogtra for service and repair.

Dogtra DOES NOT cover the cost of repairs and replacements due to misuse

by the owner or dog, improper maintenance, and/or lost units. Any water

damage on the Water Resistant Transmitters of the 175NCP, 180NCP,

200NCP series, 1400NCP Series, 1500NCP Series, and iQ, and the Water

Resistant Receivers of the RRS, RRD, and RR Deluxe, will not be covered.

All replacement costs for either the transmitter or receiver will be the owner’s

responsibility.

The warranty is void if the unit has been altered or an unauthorized person has

damaged the unit while attempting repair work.

Battery replacement by the customer during the first year of the 2-year

Limited Lifetime Warranty is not recommended. If the customer chooses to

replace the batteries, any damage to the unit during the change-out by the

owner will void the warranty.

The removal of serial numbers from any Dogtra prodcuts will void the

warranty.

Dogtra reserves the right to retain and discard any parts or accessories that

have been found damaged upon replacement and repair.

Procedure for Repair Work

If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in

the Owner’s Manual and call customer service at 1-888-811-9111, for

technical support, before sending it to Dogtra for Service.

The cost of shipping products under warranty back to Dogtra is the customer’s

responsibility. Dogtra is not responsible for units damaged or lost in transition

to Dogtra. Dogtra is not responsible for loss of training time or inconvenience

while the unit is in for repair work. Dogtra does not provide loaner units or

any form of compensation during the repair period.

A copy of the sales receipt showing the purchase date may be required before

warranty work is initiated.

Please include a brief explanation outlining the problem and include your

name, address, city/state/zip code, daytime phone number, evening phone

number, and email address. Or you can visit our website at www.dogtra.com

for a service request form. If the repair costs are not covered under warranty,

we will call you for payment information and authorization. For any questions

concerning your Dogtra products, call us toll free at 1-888-811-9111, M-F

8:30AM - 4:00PM, Pacific Standard Time, or email us at [email protected]

for specific repair inquiries.

The diagrams and representations in the manual may differ slightly

from the actual product depending on the model type.

Send repair units to:

Dogtra Company / Repairs

22912 Lockness Avenue

Torrance, CA 90501

U.S.A.

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Dogtra 1500 NCP Owner's Manual Page 21

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