Dogtra RR Deluxe Owner's Manual download pdf (Page 17)

WARRANTY AND REPAIR INFORMATION

Dogtra DOES NOT replace defective units or provide refunds for products

purchased from us after 30 days from the date of purchase.

Dogtra DOES NOT cover the cost of shipping outside of the Continental

United States.

Issues of replacement and refunds on units purchased less than 30 days

from an authorized dealer must be addressed to the dealer directly. If the

products purchased from an authorized dealer are after 30 days from the

date of purchase, please send the units to Dogtra for service and repair.

Dogtra DOES NOT cover the cost of repairs and replacements due to

misuse by the owner or dog, improper maintenance, and/or lost units. Any

water damage on the Water Resistant Transmitters of the 175NCP,

180NCP, 200NCP series, 1400NCP Series, 1500NCP Series, and iQ, and

the Water Resistant Receivers of the RRS, RRD, and RR Deluxe, will not

be covered. All replacement costs for either the transmitter or receiver will

be the owner’s responsibility.

The warranty is void if the unit has been altered or an unauthorized person

has damaged the unit while attempting repair work.

Battery replacement by the customer during the first year of the 1-Year

Comprehensive Warranty is not recommended. If the customer chooses to

replace the batteries, any damage to the unit during the change-out by the

owner will void the warranty.

The removal of serial numbers from any Dogtra prodcuts will void the

warranty.

Dogtra reserves the right to retain and discard any parts or accessories that

have been found damaged upon replacement and repair.

Procedure for Repair Work

If the unit is malfunctioning, please refer to the “Trouble Shooting Guide”

in the Owner’s Manual and call customer service at 1-888-811-9111, for

technical support, before sending it to Dogtra for Service.

WARRANTY AND REPAIR INFORMATION

The cost of shipping products under warranty back to Dogtra is the

customer’s responsibility. Dogtra is not responsible for units damaged or

lost in transition to Dogtra. Dogtra is not responsible for loss of training

time or inconvenience while the unit is in for repair work. Dogtra does not

provide loaner units or any form of compensation during the repair period.

A copy of the sales receipt showing the purchase date may be required

before warranty work is initiated.

Please include a brief explanation outlining the problem and include your

name, address, city/state/zip code, daytime phone number, evening phone

number, and email address. Or you can visit our website at

www.dogtra.com for a service request form. If the repair costs are not

covered under warranty, we will call you for payment information and

authorization. For any questions concerning your Dogtra products, call us

toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacific Standard

Time, or email us at [email protected] for specific repair inquiries.

Send repair units to :

Dogtra Company / Repairs

22912 Lockness Avenue

Torrance, CA 90501

U.S.A.

The diagrams and representations in the manual may differ slightly from

the actual product depending on the model type.

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Dogtra RR Deluxe Owner's Manual Page 17

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